Delete data in the app
When available in your version of Kids Todo App, the preferred deletion path is inside the app:
- Open Kids Todo App while signed in as the parent or guardian account holder.
- Go to account, family, or settings controls.
- Choose the account, family, child profile, or data deletion option shown in the app.
- Review the warning, confirm the deletion request, and complete any required verification.
Deletion controls may vary by platform, app version, account state, and family role.
Lost access or manual requests
If you cannot access the app or the in-app deletion path is unavailable, email support@lorvium.com from the email address associated with the account when possible. Include enough information to locate the account or family workspace, but do not send passwords, payment card numbers, government IDs, or other unnecessary sensitive information. We may need to verify that the requester is the parent or guardian account holder or is otherwise authorized.
What is deleted or anonymized
After a verified deletion request, we delete or anonymize personal data that is no longer needed to provide the service, which may include:
- Account profile information and authentication-linked app records.
- Family workspace data and membership records.
- Child profiles, display names, avatars, preferences, and role relationships.
- Tasks, rewards, coins, approvals, activity history, and related app content.
- Uploaded task-proof, reward, or support images stored for the family where deletion is technically and legally available.
- Push notification tokens and notification preferences.
What may be retained
Some information may be retained for limited purposes when legally or operationally necessary, including:
- Purchase, subscription, tax, refund, chargeback, fraud-prevention, and accounting records.
- Security logs, abuse-prevention records, App Check or reCAPTCHA integrity signals, and audit data.
- Support communications needed to document and resolve a request.
- Crash or diagnostic records that are aggregated, anonymized, or no longer identify a family or account.
- Backup copies until they expire under normal backup rotation.
- Information we must retain to comply with law, enforce terms, resolve disputes, or protect users and the service.
Expected completion time
We aim to complete verified deletion requests within 30 days. Some requests may take longer when additional verification is required, the request is complex, or limited retention is necessary for legal, billing, security, fraud-prevention, dispute-resolution, or backup reasons.
After deletion
Deleted accounts or family workspaces may not be recoverable. Active subscriptions or app-store purchases may need to be canceled separately through Google Play to prevent future charges.
Contact
- Deletion requests
- support@lorvium.com
- Privacy questions
- privacy@lorvium.com
- Operated by
- An independent individual developer operating as Lorvium
- Last updated